FAQ’s
What types of cakes do you offer?
Personalized cakes available. Send in inspirational photos to assist in creating your dream cake.
Do you offer custom cake designs?**
Yes. Attaching inspirational and color scheme photos we can create a custom and unique cake to fulfill your requests.
Can I order a cake for special dietary needs?
At this time, we regret to inform you that we are unable to accept custom cake orders for specific dietary needs. We understand how important these options can be, and please know that we are actively working towards making this a possibility in the near future.
How far in advance do I need to place my order?
We appreciate receiving at least two weeks’ notice for consultations and to ensure we can order any necessary supplies for your cake order; however, this notice is not mandatory.
Do you require a deposit for cake orders?
A 50% non-refundable deposit is required at the time of order placement. This deposit secures your order and allows us to schedule the necessary resources and materials. By making this deposit, you acknowledge and accept these terms.
Ordering Process
How can I place an order?
To initiate a cake order, please direct your inquiry to info@noveltreats.co, or you may contact us at (561) 563-1104 for a prompt response.
What information do I need to provide when placing an order?
- Name:
- Pick up date:
- Amount of people serving:
- Inspirational photos/color scheme if available:
- Preferred cake flavor and icing:
Can I see a sample of the cake before the final order?
A photo of the final product may be sent either the night before or the morning of your scheduled pick-up.
What is your cancellation policy?
- To ensure clarity and manage expectations, we have established the following cancellation policy.
- All deposits are non-refundable
- Cancellations made within 7 days of the scheduled pickup or delivery date will result in losing the option to transfer the deposit to a future cake as we will have already begun preparation for your cake.
- If you need to reschedule your order instead of canceling, please contact us at least 7 days in advance. We will do our best to accommodate your new day, and your deposit will remain valid for the rescheduled order.
Delivery & Pickup
Do you offer delivery services?
Delivery is available for flat rate of $15 when within 10miles of pickup location
Is pickup available?
Pickup is the default arrangement unless requested otherwise. Pick up location is in West Palm Beach, FL and is shared upon making deposit.
What areas do you deliver to?
Deliveries exceeding 10 miles from the pickup address are subject to a personalized pricing assessment. Please inquire for a tailored quote.
Payment and Pricing
What payment methods do you accept?
We accept payments via Zelle and Cash App.
How are prices determined for cakes?
Quotes are generated based on the specifications of size, ingredients, and any customizations requested.
Are there additional fees for custom designs?
Additional fees may apply for customizations involving edible images, stacked designs, and fondant or modeling chocolate figures.
Ingredients and Allergies
Do you accommodate allergies, such as gluten or nuts?
At this time, we regret to inform you that we are unable to accept custom cake orders for specific allergy needs. We understand how important these options can be, and please know that we are actively working towards making this a possibility in the near future.
Are your cakes made from scratch?
Our cakes are expertly crafted from scratch, using only the freshest ingredients to ensure unparalleled quality and flavor.
Additional Services
Do you offer cupcakes or other baked goods?
Yes, in addition to our exquisite cakes, we offer a variety of other delightful treats, including cookies, cupcakes, cake pops, and rice marshmallow squares. We invite you to explore our full selection under the ‘Menu’ tab for more details.
Can you provide cakes for corporate events or large gatherings?
Yes, we offer the capability to create customized products for corporate events and large gatherings. Additionally, we can provide an invoice and receipt for tax documentation purposes.
Contact Information
How can I reach you for further questions?
Please direct your inquiry to info@noveltreats.co, or you may contact us at (561) 563-1104 for a prompt response.
Do you have a social media presence?
Yes, another social media platform is Instagram : Novel_treats